FAQ
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Q: "Can I cancel or change my order after placing it?"
A. Because we process orders quickly, we may not be able to change or cancel orders once they’re placed. If there's an issue, email us within 24 hours and we’ll do our best to help.
Q: “Are the lip glosses safe for sensitive skin?”
A: Yes! All Cielo’s Vanity lip glosses and oils are made with nourishing, gentle ingredients designed to be safe for sensitive lips. We prioritize your comfort while giving you that dreamy, glossy finish you’ll love.
Q: "Do you accept returns or exchanges?"
A: Because our products are personal beauty items, we cannot accept returns. But your satisfaction is important — if your order arrives damaged or you have any issues, please contact us immediately and we’ll make it right.
Q: "How long does shipping take?"
A: Shipping times vary depending on your location. Typically, orders within the U.S. arrive within 3–7 business days after processing. You’ll receive a tracking number as soon as your order ships so you can follow your package every step of the way.
Q: "Do you ship internationally?"
A: At the moment, we are only shipping within the U.S. — but international shipping is coming soon!
Q: "What makes Cielo’s Vanity different from other beauty brands?"
A: Cielo’s Vanity isn’t just a beauty brand — it’s a dreamy, magical experience inspired by Heaven. Every product is intentionally crafted to make you feel soft, confident, and empowered, to spark that inner self-love while celebrating the beauty rituals Heaven loved. From luxurious lip oils and glosses to our future collection of lashes, nails, and skincare. Every item tells a story, sparks joy, and creates a moment of magic just for you.
Our shipping/returns policies
Q: “What is our shipping policy?”
All orders are processed within 3–5 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships. We currently offer U.S. domestic shipping only. Shipping times vary by location, but generally take 3–7 business days once shipped. 🚫 Returns Policy Due to the nature of our products and for sanitation and safety reasons, we do not accept any returns or exchanges. All sales are final. Please double-check your order before placing it. If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can help resolve the issue.